Refund policy

Return and Refund Policy

At Kushi Bites, we want you to enjoy our products with confidence. We are committed to providing quality products and a positive shopping experience.

As we sell food products, including Nutty Champs, we follow the policy below for returns, refunds, replacements and order cancellations.

1. Returns on Food Products

For food safety and hygiene reasons, we generally do not accept returns of food products that have been opened, consumed or tampered with.

However, if your order arrives damaged, defective, spoiled, contaminated, incorrect or incomplete, please contact us so we can review the issue and arrange an appropriate resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.

2. Eligibility for Refunds or Replacements

You may contact us for a refund or replacement if:

  • Your order arrives damaged or its packaging is seriously compromised.

  • You receive an incorrect product.

  • An item is missing from your order.

  • The product appears spoiled, contaminated or otherwise unsuitable for consumption upon delivery.

  • Your order has another verified issue that warrants a refund or replacement under applicable law.

Each request will be reviewed based on the circumstances and supporting information provided.

3. How to Request a Refund or Replacement

If you experience an issue with your order, please follow these steps:

  1. Contact us within 24 hours of delivery, where reasonably possible.

  2. Provide your order number and registered contact details.

  3. Share clear photographs or a video of the product, packaging and delivery label, where relevant.

  4. Explain the issue so our team can review your request.

Please retain the product and its packaging until we respond. Do not consume any product you suspect is spoiled or unsafe.

We aim to review requests within 2–3 business days. Additional time may be required if further investigation is necessary.

4. Refund Processing

If a refund is approved, it will generally be issued to the original payment method wherever possible.

We aim to initiate approved refunds within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank, payment provider or payment method.

Where appropriate and available, we may offer a replacement instead of a refund, subject to applicable law and customer rights.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible.

This does not affect any cancellation or refund rights available under applicable law.

6. Incorrect Delivery Address or Failed Delivery

Please check your delivery address and contact details carefully before placing an order.

If delivery fails because of an incorrect address, an unavailable recipient or another delivery issue, please contact us for assistance.

Any additional shipping charges or refund adjustments will be assessed based on the circumstances, our applicable shipping terms and applicable law.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will check the shipment status with our delivery partner and help determine the appropriate next steps.

8. Contact Us

For questions about returns, refunds, replacements or delivery issues, please contact:

Kushi Bites

Email: kushibitesofficial@gmail.com

Website: https://kushibites.com/

We appreciate your trust in Kushi Bites and will do our best to resolve genuine product and delivery concerns fairly.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.